Outstanding businesses large and small use mentoring to tackle complex workplace challenges such as outlining company succession plans, improving productivity, and, perhaps most importantly, increasing employee retention. In fact, mentoring is on the rise — more than 70% of Fortune 500 companies offer employees access to professional mentoring programs.
Read on to discover how mentors in the workplace can lead to increased employee happiness, leadership development, and ultimately retention.
Why mentors are importantThe Institute for Clinical Research Education says “Whether you are a senior educator or world-renowned investigator or you are in the early stages of your professional training — whether you are the mentor or the mentee — mentoring helps build a dynamic community while ensuring the success of each individual as he or she achieves personal and professional career goals.”
Providing your employees with a workplace mentorship program can serve the entire employee lifecycle, including significantly improving new hire retention rates and outlining career paths for company succession plans. Mentorship programs boost engagement, employee performance, and overall office morale. By creating a culture in your office where it is the norm for employees to talk openly with mentors, you’re laying critical building blocks for a successful team, an effective workplace, and a healthy company.
Mentorship programs enable your team to feel comfortable reaching out for help and asking for advice; and perhaps most important of all, it prepares and motivates your employees to face workplace challenges head on. As a benefit to your company, mentorship programs create a culture of communication that transcends barriers and aids employees at all levels of their careers.
Mentorship duties can traditionally be broken down into three aspects — guidance, feedback, and encouragement.
- Guidance: Especially among your younger workforce, guidance is an important mentoring factor. Millennials appreciate some direction and enjoy working toward a reachable goal. Having a mentor guide them toward said goal keeps them focused and empowered to reach it.
- Feedback: Feedback, both positive and constructive, is an imperative part of any mentor’s duties. Exemplary employees will welcome advice and invite criticism so they can ensure they are on track for success in their career.
- Encouragement: Being encouraged or praised goes a long way toward a healthy (and long) career within your company. When navigating new positions, or working toward a more senior role, it would only make sense that your team get words of encouragement to guide them through their newly developed skill proficiency.
How to create mentor/mentee relationships
Successful mentoring begins with a mutual understanding about what the relationship is going to look like, and how it will be managed. “Designing the alliance” between mentor and protégée ensures the relationship is a joint venture, and both parties share responsibilities for learning, growing, and sustaining the mentorship. Below are three tips for creating a strong mentor/mentee relationship:
- Take on your own mentees: It’d be easy to pass this initiative along to someone below you and request they implement it, but it’d be significantly more effective if you took on your own protégées and lead by example. Being a shift leader or Lead Supervisor, makes you the perfect candidate to be a mentor and share your experiences and knowledge with another individual who could learn greatly from your insight.
- Encourage senior staff members to reach out to newer/less experienced staff: Think of all the valuable information your senior staff members could impart on newer or less experienced team members. Encouraging veterans to pair up with rookie employees could be the key ingredient to building a reciprocal relationship where both mentor and mentee learn from one another in different aspects of the job.
- Allow it to happen naturally: the relationship will be much more effective if both parties share common values and personalities. If you suspect a someone isn’t getting much from the mentorship it could be because it’s simply not a good fit. Consider letting these relationships happen organically; letting mentor and mentee gravitate to one another naturally so that the relationship is a two-way street, a much more animated and energetic combination.
Steps for good mentoring: Delivering feedback
As we mentioned above, one of the chief duties of a good mentor is to deliver feedback. While doing so is not always glamorous, it’s necessary to develop your relationship with your mentee. Offered effectively, feedback can be uplifting and motivate your protégée to do better. However, if the delivery is done poorly, bad feedback can ruin a mentor/mentee relationship resulting in lingering animosity, loss of respect, and demotivation. To ensure the latter doesn’t happen to you or other mentors, we’ve outlined four steps to delivering constructive criticism below. For more on this, and other key factors, download our full Guide to Increasing Employee Retention.
- Make it Timely - As time passes, certain situations might become blurred, and people are more likely to interpret them differently. As such, the right time to give feedback is as soon as possible.
- Stick to the Facts - Discuss only what happened, not what you think happened. For example, you could say that the employee missed a deadline on a certain project, but don’t assume it’s because he/she isn’t interested in their job. Instead just explain the impact of the project not being completed in time and give your recipient a chance to explain why the deadline was missed.
- Actively Listen - How well your feedback is received will directly result in how the recipient felt he/she was heard. After you’ve shared your feedback, allow them to collect their thoughts and respond without being interrupted.
- Always End on a Positive Note - If possible, also start on a positive note. That will shift the balance in the room, lowering any defensiveness and negative feelings that may arise. Ending on a positive note will help to mitigate any lingering ill-will or tension before your staff leaves the meeting.
In a changing and growing industry, decision makers are constantly wondering how to retain more employees. Often, they’ll look toward new and innovative ideas, strategies, and out-of-the-box methods to increase employee retention, but overlook a simple (and free) solution right in front of their faces — mentorship programs.
Mentoring opens the channels for the transfer and exchange of knowledge, ideas, experiences, and resources between mentor and mentee. Involving everyone across the company — yes, even you — ensures that no expertise is wasted. Having these symbiotic relationships ultimately increases productivity, employee happiness, and employee retention.
For more on increasing employee retention, including offering flexible work schedules, creating a stellar corporate culture, and sharing a roadmap for growth and development, download our full Guide to Increasing Employee Retention today.
At Workbox Staffing, we can help you find your next top performer — contact us today to learn how.
For more resources just like this one, subscribe to the Workbox Staffing blog today!